BPO

Dignisys Ltd. providing cost effective business Process Outsourcing Services (BPO) across the global.

Voice Process

• Inbound Services : Inbound services range from answering customer queries about the product or services to providing them the resolution to the various challenges they face with the services.

Some offerings of our Inbound support are –

• Cross-selling & upselling
• Resolution to customer issues
• Maintaining brand image
• Nurturing inbound leads

Outbound Services

Our outbound services involve calling existing or prospective customers of a business. These calls are usually for the purpose of generating sales, selling subscriptions or customer retention. Some offerings of our Outbound support are

• Lead generation
• Customer retention
• Sales services
• Appointment scheduling

Non-Voice Process

Chat Support Services Today’s customers want support on multiple channels. They are not just satisfied with only having a helpline number to call. They require 24/7 chat support services so that they can get any query answered or any issue resolved while they browse through your website. Check out some of the services that are covered under our Call center vertical:

Benefits of Chat Support Services:

• Real Time Assistance - Customers get real-time assistance while they are browsing your website. This reduces support time drastically. The real-time assistant also helps customers make decisions on whether to make a purchase or not.
• Convert Visitors To Customers - You have an opportunity to convert website visitors to customers. There is also scope for upselling or cross-selling to existing customers. Chat support is the perfect tool to help boost your website’s conversions.
• Gather visitor information - Know your website visitor information in real-time by interacting with them. Get the necessary feedback from the customers and find out how to improve your services.
• Reduce Cart Abandonment - Help reduce cart abandonment in e-commerce sites and increase sales with our chat support service. Customers that face any challenge while making a transaction on your website can get quick assistance.